The following are the Terms and Conditions for purchases of products and services from Sim Travel Limited. In order to place an order with our company, you must read and agree to the terms and conditions below. It is your responsibility to read and understand the terms and conditions completely and thoroughly, so please do not hesitate to contact Sim Travel Limited, if you have any questions. Sim Travel Limited (the “Uni-Fi”) and you (the "Customer") hereby agree to the following terms and conditions ("Terms and Conditions") with respect to the product and service offering by Uni-Fi to the Customer of the wireless communication device (the “Uni-Fi device”) and peripheral equipment (the "Equipment"), including, but not limited to, wireless devices, mobile hotspots, user guides, chargers, adapters, and related or additional services (the "Services") which are described herein or included in any agreement between Customer Sim Travel Limited (the “Uni-Fi”) for products and/or services ("Agreement").
1. Nature of services
The company provides a wireless modem rental service (the "unifi device "), along with user guides and accessories (collectively the "Equipment") to the 100+ international destinations covered by Company.
2. Personal Data Protection guidelines
In view of the purpose of the Personal Data (Privacy) Ordinance, Uni-Fi will comply with the obligations and requirements of the Ordinance, proper handling and management of personal data of the user, on its Internet equipment service sales, promotion, registration, collection and management, and may not be used for purposes other than the above purpose.
3. Eligibility to rent equipment
While our Equipment may be used by travelers of any age, we can only rent to adults who are at least 18 years of age, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Rental Agreement, and to abide by and comply with the terms set forth herein.
4. Applications and Contract Establishment
a. Once the User completes the Uni-Fi contract, it directly applies to Uni-Fi. Rental of Internet access equipment, lines and service provider designated by Uni-Fi (pre-set), specified in the equipment lent, cannot be changed.
b. Once the User completes the application in accordance with the formalities required by Uni-Fi and through the acceptance of the Company (or an agent designated by the company) agreed to the application. The contract would then be established once the payment as requested after order confirmation is paid in full.
c. If the contract is to receive deposits or require credit card guarantee. Then the deposits will be returned upon our receipt of the rented Equipment following your designated Return Date, deducting any service or damage charges or late fees, which are applied to the balance.
d. If Uni-Fi as a result of the lack of inventory or other matters in accordance with the terms of the contract fails to provide services, the Company shall refund the received rent and full deposit returned to the User, but it will not make any additional compensation.
5. Goods collection or return
a. The User must fill in the delivery method on the application form. If Uni-Fi cannot deliver the goods with the delivery method as requested, then Uni-Fi must contact the user for further arrangements, extra fees resulting from the change in delivery method by Uni-Fi will be borne by the Company.
b. If the User does not specify in the application delivery methods, and cannot be contacted, Uni-Fi assumes that the pick-up location to be the designated office address of Uni-Fi.
c. On the users return to the United Kingdom, the user shall, in accordance with the methods and within the time limit on the application form return the Company internet device to the Company at the Companies designated office. If the User failed to return the communications equipment at the proposed date as originally specified in the contract then the User would be liable and charged for fees equivalent to a full day of rent also the admin charge for each day of delay.
6. Rental period
a. The service will commence at 00.00 (GMT +00.00) on the agreed rental date and will end at 00.00 (GMT) +00.00) on the agreed termination date, as stated on the signed contract.
b. Devices operated outside of these hours will result in additional costs charged at the flat rate of £12 per day.
c. The rental fee is calculated from the date of departure to the date of return. In principle the maximum rental period is 30 days. Should the User wishes to rent for more than 30 days then negotiation with Uni-Fi should be agreed.
d. If during the rental period (ie travel period), Uni-Fi internet equipment experiences problems or cannot be used for any reasons, the User should immediately call the service hotline or email Uni-Fi of the details of problems. If the User fails to notify Uni-Fi of any problems during the travel period then Uni-Fi reserves the right not to make any cost adjustments held responsible for.
7. Use of Equipment
You agree to exercise reasonable care in the use of all Equipment, and to handle all Equipment in accordance with the user guide. You further agree that you will not do any of the following: (a) make repairs or modifications, or alter in any way, the Equipment; (b) remove or alter any certification markers affixed to the Equipment; (c) share the Equipment with any third party, or allow any such third party to use the Equipment, with the sole exception of a family member, companion, or friend accompanying you on your trip; (d) dispose of the Equipment; (e) grant any interest in the Equipment to any third party; or (f) use the Equipment for any illegal purpose.
8. Ownership of equipment
By using this service, you agree and acknowledge you are renting Equipment for travel purposes only, and that you will acquire no rights in the Equipment. You agree that Uni-Fi will retain all ownership of the Equipment, including but not limited to user guides and accessories.
9. Cancellation Policy
If the User wishes to cancel the reservation then the User must notify the Company immediately and in addition should pay the following surrender tenancy fee. If is cancelled within seven days prior to the Designated Departure Date, the customer will be charged 50% of the rental fee and will be refunded the full deposit. If reservation is cancelled eight days or more before the Designated Departure Date, the customer will be charged 30% of the rental fee and will be refunded the full deposit. If is cancelled on the pickup date/ departure date/ after we delivered the device to your designated address, the customer will be charged 100% of the rental fee and will be refunded the full deposit.
10. Disclaimer
a. Before using the a Uni-Fi device, be sure to turn off (stop) your use of the mobile phone roaming (Data Roaming) and use the phone WI-FI capabilities to connect the Internet equipment for data communication. Whether the User well-intentioned or malicious, where roaming capabilities is not turned off, your use of the internet data will be charged roaming charges overseas. Please note that in this circumstance, Uni-Fi takes no responsibility for the fees incurred for data roaming.
b. In case of Internet equipment failure, and the User fails to notify Uni-Fi during the service period, then Uni-Fi takes no responsibility and the user would still be obliged to pay the rental fee.
c. If the user makes a wrong application resulting in obtaining a device which isn’t suited for the country of travel then the Company will takes no responsibility and the user would still be obliged to pay the rental fee.
d. If the user suffers an accident or damages due to the use of communication equipment then for whatever the reason, Un-Fi shall not be responsible to the User.
e. Uni-Fi will not be responsible for the failure to access the internet using the Uni-Fi device, as a result of the users smartphone error and/or settings which failed to provide Internet services.
f. Uni-Fi takes no responsibility if the user through inappropriate, careless use or misplaced the Internet devices leading to short-circuit or fire, which causes any casualties and losses to the user as a result, Uni-Fi advises the user to pay attention and use the device with care.
11. Company Equipment Management, Loss, Damages and Theft
a. User shall comply with the appropriate usage of equipment as suggested by Uni-Fi, take responsibility and treat the rented equipment as if it’s their own and in their best effort to take care and return Uni-Fi equipment in a state which shouldn’t be worse than prior to the Users rental.
b. In the case of internet equipment being lost, damaged or in circumstances of theft, the user should immediately notify Uni-Fi. In addition, in the event of any of the above, illegal use of the internet and communication cost, the User would be liable to paid for any damages incurred to Uni-Fi. Damaged equipment is defined as equipment that is no longer fit for re-use, including cosmetic damage that significantly deteriorates the user experience (e.g. cracked screen).
12. Penalty Fees and Charges
a. A security deposit of £120 is chargeable to the user prior to the rental of a Uni-Fi device
b. In case of equipment loss, damage or theft, the User shall be liable to pay compensation to the company based on the following:
| Uni-Fi device | £120 |
| USB lead | £20 |
| Soft padded case | £30 |
| Late Return Fee | Daily rental fee of £12 per day until day 3 |
The above fines are subject to change at any time with prior notice given to the user.
Uni-Fi has the rights to deduct the compensation from the deposit in cases but not limited to cases of equipment loss, damage, theft and late return.
If the late return is over 3 days, the data service will be suspended without any further notice and the deposit will be confiscated with no refund.
Uni-Fi are not responsible to arrange courier to pick up the late return equipment, client should return the devices and those accessories to either arrange courier themselves or coming to our branch directly. Late return of any accessories including USB lead, adapter and case are also subjected to the above late return penalty, all remaining amount will not be refunded over 3 days of late return.
13. Indemnification
By agreeing to this Rental Agreement, you agree to indemnify, defend, and hold harmless Company, our officers, directors, employees, independent contractors, representatives, agents, and other customers against any and all claims, demands, losses, costs, or expense, including but not limited to reasonable attorney's fees, in any way connected with (a) a breach of the terms and conditions of this Rental Agreement; and (b) any dispute between you and any third party service, which you engaged through our user guide.
14. Miscellaneous
We reserve the right to discontinue our rental services or terminate and/or amend this Rental Agreement at any time at our sole discretion. Expiration or termination of this Rental Agreement will not relieve you of any payment obligations hereunder.
15. Private Data
Private data in the form of usage (data consumption) cannot be recovered by Uni-Fi for a period more than one (1) week, and requests for such must be made at most one (1) week after the rental end date – requests later than this will not be processed. Any requests for a period of longer than one (1) week are up to the sole discretion of Uni-Fi to accommodate or not, and Uni-Fi reserves the right to levy a fee to cover the expense of such applications. These restrictions are a result of this form of private data not being held by Uni-Fi; instead it is logged by the relevant mobile network operator used during the rental period.
By purchasing service offered by Company, you agree to receive promotional messages relating to similar products and services we offer.
16. Force Majeure
In the event we fail to perform any obligation pursuant to this Agreement due to an "act of God," or an act of any government, terrorism, riot, war, accident, or any deficiency in materials or transportation or any other cause of any nature beyond our control, such failure shall not be deemed to be a breach of this Agreement, provided that we notify you of the existence and nature of the reason for our nonperformance and delay, and we resume performance immediately upon the conclusion of the relevant force majeure.
17. Prohibitions
a. The User shall not be installed in the Internet devices other mechanical or accessories, and shall not engage in transformation, decomposition, damage, change the setting, or other changes to the Company equipment which would result in the malfunctioning of the equipment.
b. The User shall not engage in communications equipment sublease, transfer and pledge in the third person which results in the damage against Uni-Fi ownership.
c. The User shall not use Uni-Fi Internet device for any irregularities or illegal acts.
These Terms and Conditions may be amended or modified by Uni-Fi in its discretion at any time by notifying the Customer of such changes either by a note on the website presented immediately after completion of the log in by the Customer, or by email to the Customer, or by any other reasonable means.